Vehicle Registration System
Frequently Asked Questions

Have a question? Please check our help topics and frequently asked questions first.

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Help Topics

Click the appropriate subject and a list of FAQs and Help topics will display. Click on each FAQ or Help topic to see its answer.

Getting Started

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What do I do if I am a fax customer?

Here are a few helpful links for fax customers. If you are using VRS online then you are not a fax customer. There is an Additional Fee for fax customers. Adobe Acrobat Reader External Link Icon is necessary to view these documents.

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How do I start using VRS?

  1. Register your business by completing the application form appropriate for your business type.

The Vehicle Registration Suite Account Holder Agreement and Access forms can be found at:
Vehicle Registration System External Link Icon .

  1. Each user is required to create a user account by visiting: TRD AccountsExternal Link Icon .

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My business has multiple locations. Am I required to submit a separate registration agreement for each location?

  1. No, sub-locations can be included in Section 4: Additional Locations of the agreement form.

Computer Requirements

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Do I need special settings on my computer?

In order to view and print registration permits and reports, the following must be completed:

  1. Adobe Reader must be installed on your computer.
  2. Pop-up blocker settings must be configured on your Internet browser. Copy the following URL to your browser's pop-up blocker and add it to the allowed web site list:

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What browsers are supported?

  1. Internet ExplorerExternal Link Icon (Latest version)
  2. SafariExternal Link Icon (Latest version)
  3. FirefoxExternal Link Icon (Latest version)
  4. Google ChromeExternal Link Icon (Latest version)
  5. Microsoft EdgeExternal Link Icon (Latest version)

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How do I know what version of Internet Explorer I am using?

  1. Open Internet Explorer.
  2. On the Menu Bar, click Help.
  3. Click About Internet Explorer. The version number will display.

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How do I know if I am using the most recent version of my browser?

Visit browsehappy.com External Link Icon to confirm the latest version of your browser.

Password

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How do I change my password?

  1. Log in to TRD AccountsExternal Link Icon .
  2. Click Account Maintenance.
  3. Click Change Password.
  4. Enter your current password in the Current Password field.
  5. Enter your new password in both the New Password and Confirm New Password fields.
    Note: The password must meet the following requirements:

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How do I reset my expired password?

Your MVD Online account password will expire in 90 days, and you will be required to change it. The system will automatically redirect you to the Change Your Password page upon logging in to the MVD Online application. It is best if you change your password before it expires.

  1. Enter your current password in the Current Password field.
  2. Enter your new password in both the New Password and Confirm New Password fields.
    The password must meet the following requirements:

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What do I do if I forget my password?

  1. Click the Forgot Password link on the MVD Online application Login page. The system will redirect you to the Forgot Your Password page.
  2. Enter your username in the Username field.
  3. Enter the email address that is associated with your MVD Online account in the Email Address field.
  4. Click Submit.
  5. Enter the answer to your secret question in the Answer field.
  6. Click Submit.
  7. If your request is successful, the system will display" Your password has been sent to your email address."
  8. Log in to the MVD Online application with your username and the temporary password that was emailed to you. The system will prompt you to change your password.

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How do I use the temporary password to change
my password?

  1. Log in to the MVD Online application by using your username and temporary password. The system will automatically redirect you to the Change Your Password page.
  2. Enter your temporary password in the Current Password field.
  3. Enter your new password in both the New Password and Confirm New Password fields.
    The password must meet the following requirements:

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My password expired and the system will not allow
me to change it.

If you experience this problem, verify that your new password meets the requirements. If the problem persists, the following must be completed:

  1. Click the Forgot Password link on the MVD Online application Login page. The system will redirect you to the Forgot Your Password page.
  2. Enter your username in the Username field.
  3. Enter the email address that is associated with your MVD Online account in the Email Address field.
  4. Click Submit.
  5. Enter the answer to your secret question in the Answer field.
  6. Click Submit.
  7. If your request is successful, the system will display" Your password has been sent to your email address."
  8. Log in to the MVD Online application with your username and the temporary password that was emailed to you. The system will prompt you to change your password.

Account Management

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How do I change my security question?

  1. Log in to TRD AccountsExternal Link Icon .
  2. Click Account Maintenance.
  3. Click Change Security Question.
  4. Enter your current password in the Current Password field.
  5. Enter your new security question in the New Security Question field.
  6. Enter your new security answer in the New Security Answer field.
  7. Click Update.

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How do I change my email?

  1. Log in to TRD AccountsExternal Link Icon .
  2. Click Account Maintenance.
  3. Click Change E-mail.
  4. Enter your current password in the Current Password field.
  5. Enter your new email address in both the New E-Mail and Confirm E-Mail fields.
  6. Click Update.

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How do I update my profile information?

  1. Log in to VRSExternal Link Icon .
  2. Click My Account at the top of any VRS page.
  3. Click Update Profile Information under the Account Maintenance section.
  4. Enter your current password in the Current Password field.
  5. Update your profile information.
  6. Click Update.

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How do I unlock my locked account?

Your MVD Online account will be temporarily locked after five failed login attempts. The system will automatically unlock your account after 15 minutes. Contact Customer Support if you need immediate access to your MVD Online account.

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How do I create a new user account?

  1. Log in to TRD AccountsExternal Link Icon .
  2. Enter your first name in the First Name field.
  3. Enter your last name in the Last Name field.
  4. Enter your email address in both the E-mail and Confirm Email fields.
  5. Create a username.
    The username must meet the following requirements:
    1. Must have at least 4 characters
    2. Must contain only letters, numbers, periods (.), and underscores (_)
    3. Must start with a letter
    1. Must be at least 8 characters in length
    2. Must have at least 1 number
    3. Must have at least 1 of the following special characters ! @ # $ ^ - + =
    4. Must not contain your username, your first name or your last name
    5. Cannot be one of your last five (5) passwords
    1. Enter your security question in the Security Question field.
    2. Enter your security answer in the Security Answer field.

    Printing Error

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    I clicked "Submit Payment & Print Temp Tag"
    and the tag never displayed.

    Confirm the following:

    1. Is the PDF file already open in the background?
    2. Is Adobe Acrobat ReaderExternal Link Icon properly installed?
    3. The most recent version of Adobe Reader is installed.
    4. Your pop-up blockers are configured to allow the VRS windows to display.

    Question Icon

    I clicked "Print" and the Tax Lien & NCIC Check Detail Summary report never displayed.

    Confirm the following:

    1. Is the PDF file already open in the background?
    2. Is Adobe Acrobat ReaderExternal Link Icon properly installed?
    3. The most recent version of Adobe Reader is installed.
    4. Your pop-up blockers are configured to allow the VRS windows to display.

    If you are still unable to view the PDF file, print directly from your browser window by completing any of the following:

    1. Browser Toolbar
      1. Click File on your browser toolbar.
      2. Click Print.
      1. Right-click on the NCIC results page. Options in a drop down menu will display.
      2. Click Print.

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      I clicked "Download and Print" and my emergency permits never displayed.

      Confirm the following:

      1. Is the PDF file already open in the background?
      2. Is Adobe Acrobat ReaderExternal Link Icon properly installed?
      3. The most recent version of Adobe Reader is installed.
      4. Your pop-up blockers are configured to allow the VRS windows to display.

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      A white screen is displaying when I attempt to print a PDF file.

      Click F5 (refresh) on your keyboard. This will normally refresh your screen and the PDF file will display.

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      I attempted to disable my pop-up blockers and I am still unable to print my tag. Is there a temporary solution?

      Complete the following prior to attempting to reprint a tag:

      1. Press and hold the CTRL key on your keyboard while clicking the Reprint button. The system will normally override the pop-up blocker.

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      How do I determine if the PDF file is open in the background?

      Minimize your screens until you see the PDF file.

      Common Error Messages

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      I am trying to sign in and the following error message
      is displaying: "Your account has been deactivated."

      This error message will display for various reasons. If you receive this error message confirm the following:

      Were you able to access the system prior to today?

      1. If you did not have access, you must complete the activation process in order to access the system. Upon creating your account, a confirmation email containing a URL was sent to your email address. To activate your account, click on the URL that was included in the email.
      2. If you did have access, contact Customer Support for assistance.

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      I am trying to sign and the following error message is displaying: "Your account has not been granted with access to this application."

      A User Administrator must grant you access to the application. Contact your User Administrator to obtain access.

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      I am trying to sign and the following error message is displaying:
      "Unable to validate account. Please use the 'Contact Us' link below for further assistance."

      If you receive this error message, contact Customer Support.

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      I am trying to change my email address and the following error message is displaying: "E-mail address is already in use, please enter a new address."

      Each user account must have a unique email address. If you receive this error message, verify the email address entered or enter a new email address.

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      I am trying to process a request and the following
      error message is displaying: "Payment operation failed. Bank-01."

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      I am trying to print a temp tag and the following error message is displaying: "You cannot continue with this VIN. A non-expired temp tag already exists for this VIN."

      Verify that the VIN entered is correct. If it is correct, complete the following:

      1. Has your business previously completed a temp tag for this vehicle? To verify this information, click the Advanced Search menu option that is located under the Transaction Reports section on the VRS main menu.
        1. If your business completed a temp tag for this vehicle, you must either reprint or void the active tag.
        2. If your business has not completed a temp tag for this vehicle, contact Customer Support and request that the tag for the specified VIN be voided.

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        I am trying to process a request and the following
        error message is displaying: "Error Processing Request."

        If you receive this error message, contact Customer Support.

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        I am trying to pre-order emergency permits and the following error message is displaying: "You cannot exceed the maximum number of unused emergency temp tags in your inventory for your location size."

        Confirm the following:

        1. Does your business have any unused emergency tags?
        2. Is the emergency permit PDF file saved on your computer, or another user's computer?

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        I am trying to add a new user to my account and the following error message is displaying: "No matches found. Please try again!"

        This error message will display if the user has not created an account. If the user is not found, instruct the user to create an account here: TRD Accounts .

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        I am trying to process a request and the following
        error message is displaying: "No inventory control numbers are available for the selected dealership location."

        If you receive this message confirm that your location has inventory control numbers.

        1. Log in to VRSExternal Link Icon .
        2. Click the Inventory Report menu option that is located under the Management section on the VRS main menu.

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        My inventory report is displaying the following message: "No Dealership Locations contain inventory."

        If you receive this message, you must purchase inventory control numbers in order to generate permits.

        1. Log in to VRSExternal Link Icon .
        2. Click the Order Supplies menu option that is located under the Management section on the VRS main menu.

        For more information, refer to the Training Resources menu option that is located under the Help and Support section on the VRS main menu.

        Dealership Location

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        Why is my dealership location not displaying?

        A dealership location will not display for any of the following reasons:

        1. Your account was disabled due to a VRS bank return.
        2. Your Dealer License is not current in the VRS system.

        Manage Users

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        How do I add a new user to my account?

        1. Log in to the MVD Online application.
        2. Click the User Management link that is located at the top of any MVD Online application.
        3. Search by the username or email address associated with the MVD Online account to add, edit, or remove a user.

        For more information, refer to the Training Resources menu option that is located under the Help and Support section on the VRS main menu.

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        I am trying to add a new user to my account and the following error message is displaying: "No matches found. Please try again!"

        This error message will display if the user has not created an account. If the user is not found, instruct the user to create an account here: TRD Accounts External Link Icon .

        Bank Account Information

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        How do I update my bank account information?

        All updates to your bank account information must be submitted on your company letterhead. Please fax the following information to (505) 212-0758:

        • Business Name
        • Bank Name
        • Routing Number
        • Account Number
        • Requestor's Name
        • Requestor's Phone Number
        • Requestor's Email Address
        • Include a copy of a voided check

        An email notification will be sent to the requestor's email address upon the changes being completed.

        Tax Lien and NCIC Check

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        How do I read my VRS Tax Lien response?

        NM Tax Lien and NCIC Check results instantly display under the NCIC column.

        No indicates that a New Mexico Tax Lien does not exist.

        Yes indicates that a New Mexico Tax Lien does exist. A list of TRD Revenue Agents' contact information will display for users to request additional lien information.

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        How do I read my VRS NCIC response?

        NM Tax Lien and NCIC Check results instantly display under the NCIC column.

        Continue indicates that the NCIC check is clear.

        Error, see your supervisor indicates that the vehicle you are checking is potentially stolen, and that your local law enforcement should be contacted.

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        How do I clear a Tax Lien and NCIC Check response?

        Auto dealers may contact Tax Lien and NCIC Customer Support at support@nminteractive.org.

        Question Icon

        I clicked Print and the Tax Lien & NCIC Check Detail Summary report never displayed.

        Confirm the following:

        1. Is the PDF file already open in the background?
        2. Is Adobe Acrobat ReaderExternal Link Icon properly installed?
        3. The most recent version of Adobe Reader is installed.
        4. Your pop-up blockers are configured to allow the VRS windows to display.

        If you are still unable to view the PDF file, print directly from your browser window by completing any of the following:

        1. Browser Toolbar
          1. Click File on your browser toolbar.
          2. Click Print.
          1. Right-click on the NCIC results page. Options in a drop down menu will display.
          2. Click Print.

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          Why is my dealership location not displaying?

          A dealership location will not display for any of the following reasons:

          1. Your account was disabled due to a VRS bank return.
          2. Your Dealer License is not current in the VRS system.

          TempTag

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          Can I re-issue a temp tag?

          Temporary permits shall not be extended nor another issued except for good cause shown pursuant to Section 66-3-6 NMSA 1978 Temporary registration permits, and demonstration permits and transportation plates.

          Question Icon

          I clicked Submit Payment & Print Temp Tag and the tag never displayed.

          Please confirm that the following has been completed:

          1. Is the PDF file already open in the background?
          2. Is Adobe Acrobat ReaderExternal Link Icon properly installed?
          3. The most recent version of Adobe Reader is installed.
          4. Your pop-up blockers are configured to allow the VRS windows to display.

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          How do I reprint a temp tag?

          1. Log in to VRSExternal Link Icon .
          2. Click the Reprint menu option that is located under the Vehicle Registration section on the VRS main menu.
          3. Search by tag number, registration number, or the VIN to complete this request.

          For more information, refer to the Training Resources menu option that is located under the Help and Support section on the VRS main menu.

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          How do I void a temp tag?

          1. Log in to VRSExternal Link Icon .
          2. Click the Void Transaction menu option that is located under the Vehicle Registration section on the VRS main menu.
          3. Search by tag number, registration number, or the VIN to complete this request.

          For more information, refer to the Training Resources menu option that is located under the Help and Support section on the VRS main menu.

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          I am trying to print a temp tag and the following error message is displaying: "You cannot continue with this VIN. A non-expired temp tag already exists for this VIN."

          If you receive this error message, verify that the VIN entered is correct. If it is correct, complete the following:

          1. Has your business previously completed a temp tag for this vehicle? To verify this information, click the Advanced Search menu option that is located under the Transaction Reports section on the VRS main menu.
            1. If your business completed a temp tag for this vehicle, you must either reprint or void the active tag.
            2. If your business has not completed a temp tag for this vehicle, contact Customer Support and request that the tag for the specified VIN be voided.

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            I am trying to print a temp tag and the system is not allowing me to continue upon processing the Tax Lien and NCIC Check request.

            A temp tag will not be issued if a tax lien exists, or if the vehicle in question is potentially stolen.

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            It is taking a really long time to process my temp tag request. Should I resubmit my request?

            If you experience this issue, confirm that your transaction was not processed. To verify this information, click the Advanced Search menu option that is located under the Transaction Reports section on the VRS main menu.

            1. If the transaction does not exist, you must resubmit your request.
            2. If the transaction exists, you must reprint the active tag.

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            Why is my dealership location not displaying?

            A dealership location will not display for any of the following reasons:

            1. Your account was disabled due to a VRS bank return.
            2. Your Dealer License is not current in the VRS system.

            Inventory Control Numbers

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            I ordered supplies and the status is displaying "Pending." Was I charged?

            No, you were not charged for the order. Please reprocess your request.

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            Why is my dealership location not displaying?

            A dealership location will not display for any of the following reasons:

            1. Your account was disabled due to a VRS bank return.
            2. Your Dealer License is not current in the VRS system.

            Question Icon

            I am trying to process a request and the following
            error message is displaying "No inventory control numbers are available for the selected dealership location."

            If you receive this message confirm that your location has inventory control numbers.

            1. Log in to VRSExternal Link Icon .
            2. Click the Inventory Report menu option that is located under the Management section on the VRS main menu.

            Question Icon

            My inventory report is displaying the following message "No Dealership Locations contain inventory."

            If you receive this message, you must purchase inventory control numbers in order to generate permits.

            1. Log in to VRSExternal Link Icon .
            2. Click the Order Supplies menu option that is located under the Management section on the VRS main menu.

            For more information, refer to the Training Resources menu option that is located under the Help and Support section on the VRS main menu.

            Emergency Permit

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            What will happen if VRS is not available and I need to issue a temp tag?

            If VRS is unavailable, a pre-ordered emergency permit can be issued to your customer. Emergency permits are STRICTLY for emergencies and are only valid for 72 hours. Once VRS is available, a proper permit must be issued.

            For more information about emergency permits, refer to the Training Resources menu option that is located under Help and Support section on the VRS main menu.

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            How do I order emergency permits?

            1. Log in to VRSExternal Link Icon .
            2. Click the Emergency Permit Order Supplies menu option that is located under the Management on the VRS main menu.

            Question Icon

            I clicked "Download and Print" and my emergency permits never displayed.

            Confirm the following:

            1. Is the PDF file already open in the background?
            2. Is Adobe Acrobat ReaderExternal Link Icon properly installed?
            3. The most recent version of Adobe Reader is installed.
            4. Your pop-up blockers are configured to allow the VRS windows to display.

            Question Icon

            I am trying to pre-order emergency permits and the following error message is displaying: "You cannot exceed the maximum number of unused emergency temp tags in your inventory for your location size."

            If you receive this error message, confirm the following:

            1. Does your business have any unused emergency tags on file?
            2. Is the emergency permit PDF file saved on your computer, or another user's computer?

            Question Icon

            Why is my dealership location not displaying?

            A dealership location will not display for any of the following reasons:

            1. Your account was disabled due to a VRS bank return.
            2. Your Dealer License is not current in the VRS system.

            Customer Support

            Question Icon

            How do I contact Customer Support

            Contact your Dealer Association for customer support inquiries related to technical issues, procedural issues, enhancement requests, and the normal operation of VRS.

            INDEPENDENT DEALERS
            Phone: (505) 232-0809
            After-Hours: (505) 259-8912
            Email: INFO@nmiada.com

            FRANCHISE DEALERS
            New Mexico Automotive Dealers Association
            Phone: (505) 345-6060
            Fax: (505) 345-1221
            Email: NMADA@NMADA.org

            Question Icon

            Don't see your question? Submit a support ticket.

            If your question is not listed above, you can submit a ticket for our support department by clicking the link below.

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